899 bet's Privacy Policy

1 Introduction and Scope

This privacy policy explains in detail how personal information is processed in connection with the use of 899 bet's website and services. By opening an account on 899 bet or using the site, you are considered to have accepted the terms of this policy.

Our platform is operated for users in Bangladesh. In addition to this privacy policy, our Terms and Conditions also apply, which cover account use and responsibilities.

In this policy, "information" means any data that can directly or indirectly identify you. "Platform" means 899 bet's website, mobile app, and all related services.

2 What Information We Collect

2.1 Registration and Account Information

When you open an account on 899 bet, the following information is collected:

• Full name and date of birth (for age verification — only users aged 21 and above may open an account)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or other identity document details (at the time of KYC verification)

2.2 Financial Transaction Information

During deposits and withdrawals, your mobile financial service account details (bKash, Nagad, Rocket, Upay) are processed. Full payment details are never stored on 899 bet's servers — only the transaction reference and amount are recorded.

2.3 Usage and Technical Information

The following information is collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Login time and location
• Cookie and session data
• Page views and game play records

2.4 Communication Information

If you seek support via live chat or email, the details of that conversation are stored. This information is used for service improvement and dispute resolution.

3 Purpose of Information Use

The information collected is used for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000)
• Activating bonuses and promotions
• Detecting and preventing fraud
• Providing 24/7 customer support
• Ensuring platform security and performance
• Complying with applicable laws and regulations
• Improving the user experience

No personal information is used for third-party marketing purposes without your consent.

4 Cookies and Tracking

Cookies are used on the 899 bet website. Cookies are small data files stored in your browser that help the platform remember your preferences and manage your session.

4.1 Types of Cookies

• Essential cookies: Required for the site to function properly. These cannot be disabled.
• Analytics cookies: Used to understand user behaviour and improve the service.
• Preference cookies: Store your settings such as language, theme, and login state.

You can disable non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to stop working properly.

5 Information Sharing and Disclosure

5.1 When Information Is Shared

899 bet does not sell your personal information. However, information may be shared in the following circumstances:

• With authorised mobile banking partners for payment processing
• With trusted service providers for fraud prevention and identity verification
• When required to comply with a lawful request from legal authorities
• When there is clear evidence that the security of the platform is at risk

5.2 Third-Party Restrictions

Service providers with whom information is shared may only use it for the specific purpose it was shared for, and they are bound by their own confidentiality agreements.

6 Data Protection Measures

899 bet follows a number of technical and administrative measures to keep your personal information secure:

• SSL encryption used for all data transmission
• Passwords always stored in hashed form — never in plain readable form
• Firewalls and intrusion detection systems to prevent unauthorised access
• Access to data restricted to authorised staff only
• Regular security reviews and audits

However, complete security on the internet cannot be guaranteed. Users should therefore take responsibility for keeping their own passwords safe and immediately notify our support team if they notice any unusual activity on their account.

7 Data Retention Period

All relevant information is retained for as long as your account is active. Even after an account is closed or becomes inactive, certain information may be kept for a specified period due to legal and regulatory obligations.

Financial transaction records are generally kept for an extended period, as they may be needed for fraud investigations or dispute resolution.

Once retention is no longer required, information is securely deleted or anonymised.

8 User Rights

As a user of 899 bet, you have the following rights:

8.1 Right to Access and Correct Information

You can log in to your account at any time to view and correct stored information. Changing verified information such as your name or date of birth may require assistance from our support team.

8.2 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or active transactions in progress, it may not be possible to delete all information immediately.

8.3 Right to Object to Processing

For marketing communications, you may unsubscribe at any time. You may also object to processing carried out for essential service operations, though doing so may limit certain account features.

8.4 How to Exercise Your Rights

To exercise any of the above rights, contact us via 899 bet's 24/7 live chat or email support. Assistance is available in both Bengali and English.

9 Protection of Minors

899 bet provides services only to individuals aged 21 and above. We do not intentionally collect personal information from minors.

Age is verified at the time of account registration. If a user is found to have registered with a false age, their account will be closed immediately and the associated information will be deleted.

To learn more about responsible gaming, visit our Responsible Gaming page, where self-exclusion and limit-setting options are explained in detail.

10 Changes to the Policy

This privacy policy may be updated from time to time due to business needs or legal changes. If significant changes are made, you will be notified by email or through the platform.

Continued use of the platform after an update will be taken as acceptance of the new policy. You are therefore advised to check this page regularly.

11 Contact and Complaints

If you have any questions or concerns about this privacy policy, please contact us in the following ways:

• 24/7 Live Chat — visit the platform and speak with us directly
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. For common questions, detailed answers are also available on our FAQ page.